Mokia 0121 privacy notice

Mokia 0121 is operated by Mockingbird Entertainment Limited (the “cinema”), The Mockingbird Cinema and Kitchen, The Custard Factory, Gibb Street, Digbeth, Birmingham, England, B9 4AA. Questions, access or deletion requests: boxoffice@mockingbirdcinema.com.

This notice was last updated on 28 September 2026.

What we collect and why

Your email address — used to send you a one-time sign-in code, to keep your account and to issue any welcome ticket code. Sign-in codes are handled by our identity provider, Descope; your account, signed-in devices and inbox messages are stored in our database. Lawful basis: performing our agreement with you.

Welcome ticket code — if you are eligible, one code is allocated to your account with its expiry date, and we keep a record of that allocation so the same code can be shown again and cannot be issued twice. Lawful basis: performing our agreement with you.

Bird game — practice play sends nothing. If you start a ranked or prize game while signed in, we store the game seed, your moves, the resulting score and the time, so scores can be verified and any prize can be awarded. Public rankings show a generated alias only if you opt in; you can opt out at any time. Lawful basis: performing our agreement with you (ranked play) and consent (public alias).

Phone alerts — only if you turn alerts on. Your browser gives us a push subscription, which we store with our offers service together with a record of your choice. Switch alerts off in Settings to withdraw; the subscription is then removed. Lawful basis: consent.

Optional cinema emails — only if you tick the box and confirm the email Mailchimp sends you. Details, withdrawal and Mailchimp’s own information are on the email privacy page. Lawful basis: consent.

Installation statistics — only with your permission, an opaque device identifier and broad platform so we can count installs. Details and removal are on the install privacy page. Lawful basis: consent.

Sharing with friends — taps on “Tell a friend” and opens of a shared Mokia link are counted only as daily totals, with no personal data. If you register straight after opening a friend’s link, we note “WhatsApp” as how your account arrived, so we can measure whether sharing works. Nothing extra is stored on your device for this. Lawful basis: our legitimate interest in understanding how people find Mokia.

Service protection — request logs, rate limits and security checks (including a derived network identifier) to keep the service working and prevent abuse. Lawful basis: our legitimate interest in running a secure service.

Cookies and storage on your device

Mokia uses a strictly necessary sign-in session cookie, a consent reference for the choices above, and an offline cache (a “service worker”) so the phone still opens without a connection. There are no advertising or cross-site tracking cookies. Clearing site data on your device signs you out and removes the offline copy; your account and any ticket code remain on our side.

Who receives your data

Descope (sign-in codes and identity), our hosting and database providers, our offers and alerts service, and — only if you opt in — Mailchimp for cinema emails. Each acts under a contract with us. Some providers process data outside the UK under recognised safeguards. We never sell your data.

How long we keep it

Account, device and inbox data for as long as your account exists, and for a short period afterwards to complete deletion. Ticket-code allocations until the code expires and any redemption is reconciled. Prize-game entries until the competition is closed and any prize is settled, as set out in the competition rules. Withdrawn consents leave a minimal record so we can honour your opt-out. Security logs are kept briefly.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, restrict or object to how we use it, and withdraw any consent at any time (Settings for alerts, your account for emails, the install privacy page for statistics). Email boxoffice@mockingbirdcinema.com; we may ask you to confirm the email address on the account. You can also complain to the Information Commissioner’s Office.

Mokia is intended for adults booking cinema tickets. Staff use a separate, protected portal; staff data is covered by the cinema’s employment information.